Here at edTeq we take pride in our work and strive for the best solution and finish for our customers.
We understand that there are times when things go wrong, works may not be completely to the satisfaction of the person requesting the works or there are unforeseen delays. We always seek to work with the requestor to achieve a positive outcome for all parties.
If for any reason there is a problem customers are requested to make the nature of their complaint known in full in writing (with any relevant images) within 31 days of the completion of the work in question so that it can be discussed and an appropriate solution found.
An email to
We will respond to all complaints with 7 working days and will seek to resolve the complaint amicably where possible as quickly as we can.
This policy is regularly reviewed and updated: a copy is available on request.
A log of all complaints is kept and is independently assessed annually.